Refund policy
Last updated: August 17, 2026
At Vivant Wigs, we want you to be satisfied with your purchase. We accept returns and exchanges for eligible products purchased in the United States.
30-Day Return Policy
You may request a return or exchange within 30 days of receiving your order.
To be eligible for a return or exchange, the item must be:
- New and unused
- Unworn, unwashed, uncut, and unaltered
- In its original condition
- In the original packaging
- Returned with all original tags, hairnets, and protective materials
For wigs and hairpieces, the lace must remain intact and uncut.
We cannot accept items that show signs of wear, styling, cutting, washing, alteration, or product application, including glue, tint, makeup, or other hair products.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible at support@vivantwigs.com with your order number and a description of the issue.
We may request photos or other information to verify the condition of the item.
Eligible damaged or defective items may be returned for a refund or exchange.
How to Request a Return or Exchange
To start a return or exchange, email support@vivantwigs.com within 30 days of receiving your order.
Please include:
- Your order number
- The reason for the return or exchange
- Photos of the item, if requested
If your return or exchange request is approved, we will provide you with instructions for returning the item.
Return Shipping
Returns are accepted by mail.
A free return shipping label is provided for eligible returns. Customers do not need to pay return shipping costs for an approved return.
Restocking Fees
We do not charge restocking fees on eligible returns.
Refunds
Once we receive your returned item, we will inspect it to confirm that it meets the return requirements described in this policy.
If the return is approved, your refund will be issued to your original payment method within 7 days.
Please note that your bank or payment provider may require additional time to post the refund to your account.
Exchanges
We accept exchanges for eligible products within the 30-day return window.
The item must meet the same condition requirements described in this policy. Exchanges are subject to product availability.
Important Return Conditions
For hygiene and product-quality reasons, we cannot accept returns of items that have been:
- Worn or used
- Washed
- Cut or trimmed
- Altered or restyled
- Treated with glue, tint, makeup, or other products
- Returned without the original packaging or required protective materials
Items that do not meet these return requirements may be rejected.
Contact Us
If you have questions about a return, refund, or exchange, please contact us:
Vivant Wigs
128 Sequester Dr
Stafford, VA 22556
United States
Phone: +1 531-278-9972
Email: support@vivantwigs.com
We are happy to assist you with your return or exchange.